Potebaki Limited
Refund Policy
This Refund Policy outlines the general approach followed by Potebaki Limited for payments made toward subscriptions, services, invoices, and related business transactions.
General Policy
We aim to be fair and transparent in all billing matters. Because many of our offerings may involve time-based work, digital access, business services, consultations, or custom execution, refunds are assessed on a case-by-case basis and may depend on the stage of delivery and the nature of the service.
When Refunds May Be Considered
- If a payment was made more than once for the same invoice or order by mistake.
- If a transaction was processed but the corresponding service could not be initiated due to an internal issue.
- If a refund is otherwise agreed in writing by Potebaki Limited after review of the request.
When Refunds May Not Apply
- For work already completed, delivered, scheduled, or substantially performed.
- For delays caused by missing information, approvals, or dependencies from the customer side.
- For third-party charges, taxes, or gateway fees that are non-recoverable.
- For any misuse of the payment system, policy abuse, or disputed transactions made without valid grounds.
Request Process
To request a refund, please contact us with the payment reference, date of transaction, amount paid, and the reason for the request. We may ask for supporting details required to verify the payment and assess the request.
Processing Timeline
If a refund is approved, we will initiate it within a reasonable period. The actual credit timeline may depend on the payment method, banking system, or payment gateway involved.
Last updated: 11 April 2026
Company Details
Public business information for customer support and verification.
Verification Note
These pages are intended to provide clear, standard public information for users, partners, and payment gateway verification.
For any billing, account, or compliance query, contact our team using the details listed here.
Last updated: 11 April 2026